This Cancellation & Refund Policy applies to purchases and subscriptions made through Jellyphysh ("we," "us," or "our"). Payments are processed by CareValidate, Inc. as payment agent. Refunds approved under this Policy are issued by CareValidate to your original payment method.
1. Subscription Cancellation. If you enroll in a recurring subscription, your subscription will automatically renew at the frequency disclosed at checkout and in your patient portal unless you cancel.
You may cancel your subscription at any time. To avoid your next recurring charge and shipment, you must cancel at least 48 hours before the next rebill date shown in your patient portal. To cancel, select "Cancel Subscription" in your patient portal at https://care.jellyphysh.com.
If you cancel less than 48 hours before your next rebill date, processing of your next order may already have begun, and that order may still be charged and shipped. Your cancellation still stops later renewals. If a charge goes through after a timely cancellation (one made at least 48 hours before your next rebill date), it will be refunded. Cancellation prevents future renewals; it does not automatically entitle you to a refund of amounts already charged.
2. Subscription Modifications. Requests to modify your subscription, including changes to your product or delivery frequency, must be submitted at least 48 hours before the next rebill date shown in your patient portal. Requests submitted less than 48 hours before the next rebill date may not take effect until a later renewal. Any change involving a prescription, dosage, or treatment plan is subject to review and approval by a licensed healthcare provider.
3. Refunds. Except as otherwise stated below, amounts already charged are nonrefundable once the applicable product or service has been provided or processing or fulfillment of the applicable order has begun. A refund may be issued if:
Refund eligibility may depend on the status of any clinical services, prescription, pharmacy processing, or product fulfillment associated with the charge.
4. Clinical Services. Charges attributable to medical consultations, evaluations, chart reviews, provider services, or other clinical services are nonrefundable once the applicable service has been performed. A determination that a particular medication or treatment is not appropriate for you does not entitle you to a refund for clinical services that have already been provided.
5. Prescription Medications. Prescription medications generally cannot be returned or refunded once the medication has been dispensed or shipped. If you ask to cancel an order, we will do our best to stop it before it ships. Once an order has shipped, it cannot be canceled or refunded, except in the case of an error by the pharmacy or the platform. If pharmacy processing or fulfillment has already begun, it may not be possible to cancel the applicable medication order even if you then cancel your subscription.
6. Damaged, Defective, or Incorrect Orders. If you receive a product that is damaged, defective, incomplete, or incorrect, submit a request through your patient portal at https://care.jellyphysh.com within 7 days of delivery, and include a photo. We may request photographs or other information reasonably necessary to evaluate the issue. Depending on the circumstances and the policies of the dispensing pharmacy, you may receive a replacement, refund, or credit.
7. Refund Requests. To request a refund, submit a request through your patient portal at https://care.jellyphysh.com. Please provide your name, order number, date of charge, and a brief explanation of your request. Approved refunds will be issued to the original payment method. The time required for the credit to appear in your account may vary depending on your financial institution. Please do not send order or health details to Jellyphysh by email; Jellyphysh does not have access to your patient portal or order records.