This Consumer Health Data Privacy Policy supplements our Privacy Statement and applies to "consumer health data" as defined by Washington's My Health My Data Act, Nevada Senate Bill 370, and the consumer health data provisions of the Connecticut Data Privacy Act (together, "Consumer Health Data Laws"). If you are a resident of one of these states, or your data is collected in one of them, this Policy describes how Jellyphysh LLC ("Jellyphysh," "we," "us," or "our") handles your consumer health data and the rights available to you.
1. What This Policy Covers. Consumer health data is personal information that is linked or reasonably linkable to you and that identifies your past, present, or future physical or mental health status. This Policy covers only consumer health data that Jellyphysh collects through jellyphysh.com, our emails and text messages, and our customer support. It does not cover information you provide in the intake, checkout, patient portal, or telehealth visits, which is collected by CareValidate, Inc., the medical group assigned to you, and the dispensing pharmacies under their own policies. Health information held by the medical group is protected health information under HIPAA and is governed by its Notice of Privacy Practices.
2. Consumer Health Data We Collect. We aim to collect as little consumer health data as possible. The consumer health data we may collect includes:
We do not receive your intake answers, medical records, prescriptions, or laboratory results. We do not collect precise geolocation, and we do not use geofencing around healthcare facilities.
3. Sources. We collect consumer health data directly from you and automatically when you use the Website, as described in our Privacy Statement.
4. How We Use Consumer Health Data. We use consumer health data only to provide the product or service you have requested, such as passing your name and email to CareValidate to begin a consultation you requested, sending you marketing emails or text messages you have opted in to receive, or responding to your message, and to operate, secure, and improve the Website. We collect and use consumer health data only with your consent or as necessary to provide what you requested.
5. How We Share Consumer Health Data. We share consumer health data only with your consent or as necessary to provide what you requested, and only with: (a) CareValidate, Inc., which receives your name and email when you sign up before starting an intake, so it can begin the consultation you requested; and (b) service providers that process it on our behalf under written contracts, such as website hosting, email and text message delivery, and customer support providers. We do not sell consumer health data. We do not share it with advertising platforms for targeted advertising. We do not share consumer health data with affiliates.
6. Your Rights. Subject to the Consumer Health Data Laws, you have the right to:
7. How to Exercise Your Rights. Email support@jellyphysh.com with the subject line "Consumer Health Data Request," and tell us which right you want to exercise and your state of residence. We will verify your identity using the information we already have about you and respond within 45 days, which we may extend once by an additional 45 days where reasonably necessary, with notice to you. There is no charge for up to two requests in any 12-month period.
8. Appeals. If we decline your request, you may appeal by replying to our decision with the subject line "Consumer Health Data Appeal." We will respond within 45 days and explain our decision in writing. If your appeal is denied, you may contact the Attorney General of your state: Washington (atg.wa.gov), Nevada (ag.nv.gov), or Connecticut (portal.ct.gov/ag).
9. Security. We protect consumer health data with reasonable administrative, technical, and physical safeguards, and we limit access to people who need it to perform their jobs.
10. Changes. We will post any changes to this Policy on this page and update the "Last Updated" date. If we change how we collect, use, or share consumer health data in a way that requires your consent, we will ask for it first.
11. Contact Us. Jellyphysh LLC, 228 Park Ave S, #296519, New York, NY 10003; support@jellyphysh.com; (833) 453-7493.